FAQ

How do I book a car with YZN RENT A CAR?

Booking is simple—just visit our website, choose your preferred car from our fleet, and complete the online booking form. You’ll get instant confirmation and instructions for pickup or delivery.

Need help with booking? Our team is happy to assist via phone or email.

Can I arrange airport pickup and drop-off?

Absolutely! We offer seamless airport pickup and drop-off to make your travel hassle-free. Just provide your flight details during booking, and we’ll handle the rest.

We monitor flight arrivals to ensure we’re there when you land.

Do you deliver cars to hotels, villas, or private homes?

Yes, we deliver your rental car directly to your hotel, villa, or house at no extra charge within our service area. Let us know your address and preferred delivery time during booking.

Special requests? Let us know in your booking notes.

What should I do if I need to change or cancel my booking?

If your plans change, just contact us as soon as possible. We’re flexible and will do our best to accommodate your new schedule or process your cancellation quickly.

For urgent changes, please call our customer support team.

What’s included in the rental price?

All our rentals include basic insurance, airport pickup/drop-off, and delivery to your accommodation. Additional coverage and extras are available on request.

Have specific needs? Ask us about add-ons or insurance upgrades.

How do I pay SALIK?

Salik is Dubai’s electronic toll system, and it applies in more places than just the main roads. In addition to highway toll gates, several malls and private parking facilities also use Salik technology for automatic entry and exit.

Any Salik charges incurred during your rental—whether from road tolls or mall parking—are automatically recorded and will be deducted from your account or from your initial down-payment. This ensures transparent, accurate, and hassle-free billing throughout your rental experience.

How do I pay traffic fines?

Across the Emirates, police authorities handle road and driving violations (speeding, red-light violations, seatbelts, mobile use, parking violations). The total amount of issued fines will be auto-deducted from your account or from your initial down-payment.

Do you track the cars movement?

All our vehicles are equipped with real-time GPS tracking. This helps us improve response time, and ensure every rental is safe, reliable, and fully traceable. In line with UAE data-privacy regulations, all GPS data is used strictly for operational and security purposes and is handled with the highest level of confidentiality.